VĪSIÓ

PRIVACY POLICY – INTRODUCTION

    VISIOCO LTD (“VĪSIÓ”, “we”, “us”) recognises the importance of protecting your personal data. We have implemented appropriate policies, procedures and security measures designed to protect the information you provide to us.

    This privacy policy explains how we collect and use your personal data when you visit visioco.com, purchase from us, subscribe to our communications, or otherwise interact with us. It also explains your rights under UK data protection law (including the UK GDPR and the Data Protection Act 2018) and how to exercise them. By purchasing from us, subscribing to our newsletter, or using our website, you confirm that you have read and understood this privacy policy.

    This privacy policy is aimed at you as one or more of the following categories:

    1. Customers
    2. Website users
    3. Newsletter recipients
    4. Contact persons at suppliers, partners or business customers
    5. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

    VISIOCO LTD (company number 15700988) is the controller of your personal data.

    You may contact us at any time:

    Address:
    VISIOCO LTD
    Flat 10, 13 Nevern Square
    London, England, SW5 9NW

    E-mail: [email protected]

    Telephone: +44 7594 892 519

    3. CATEGORIES OF DATA PROCESSED, PURPOSE AND LEGAL BASIS FOR PROCESSING

      3.1 General

      Below is a summary of the categories of personal data we process, the purposes for processing, and the legal bases we rely on. The legal bases we use include:

      • Contract (processing is necessary to perform a contract with you)
      • Legal obligation (processing is necessary to comply with a legal obligation)
      • Legitimate interests (processing is necessary for our legitimate interests and does not override your rights)
      • Consent (you have given consent, which you can withdraw at any time)

      3.2 Customers

      When you place an order or contact us about an order, we may process:

      • Identity data: name
      • Contact data: e-mail address, telephone number
      • Delivery and billing data: address details
      • Order data: items purchased, order value, order history, returns and exchanges
      • Communications: messages you send to customer support

      Purposes:

      • To process and deliver your order, including order confirmations and service messages
      • To handle returns, refunds, chargebacks, and complaints
      • To provide customer support and manage our relationship with you
      • To prevent and detect fraud and abuse, and to secure our services
      • To maintain accounting records and comply with tax and financial reporting requirements

      Legal basis:

      • Contract (order processing, customer service, returns/refunds)
      • Legal obligation (accounting, tax, regulatory requirements)
      • Legitimate interests (fraud prevention, service improvement, and dispute handling)

      Payments:

      Payments are processed by third-party payment service providers. We do not store full payment card details. We may receive limited information such as payment status and partial identifiers necessary to reconcile and administer transactions.

      3.3 Website users

      When you visit visioco.com, we may process:

      • Device and usage data: pages viewed, browsing actions, referral URLs, approximate location (derived from IP), and device/browser identifiers
      • Technical data: IP address and similar identifiers
      • Cookie and tracking data (where enabled)

      Purposes:

      • To operate, maintain and secure our website
      • To understand how visitors use our website, to improve website performance, content and user experience
      • To measure the effectiveness of marketing and advertising and to manage tag deployment and analytics implementation

      Legal basis:

      • Legitimate interests (security, essential performance monitoring, improving services)
      • Consent (for non-essential cookies and similar tracking technologies, where required)

      Our website uses Google Tag Manager and Google Analytics (configured via Google’s Site Kit integration).

      3.4 Newsletter recipients

      If you sign up to receive newsletters or marketing e-mails, we process:

      • Contact data: e-mail address (and any preferences you provide)

      Purposes:

      • To send newsletters, product updates and related marketing communications
      • To measure engagement with our e-mails (where tracking is enabled and permitted)

      Legal basis:

      • Consent (where required) and/or legitimate interests (marketing to individuals who have requested or reasonably expect such communications)

      You can unsubscribe at any time using the link included in each e-mail or by contacting us at [email protected].

      3.5 Contact persons at suppliers, partners or business customers

      If you are a contact person at one of our suppliers, partners, or business customers (“collaborators”), we may process:

      • Identity data: name
      • Contact data: e-mail address, telephone number
      • Professional data: job title/role, company name
      • Communications: correspondence and records of discussions

      Purposes:

      • To manage the commercial relationship, place and manage orders, deliver services, and administer contractual rights and obligations
      • To maintain business records and communications

      Legal basis:

      • Legitimate interests (administering our business relationships)
      • Contract (where processing is necessary to perform a contract with the collaborator)

      4. DOES VISIOCO SHARE YOUR INFORMATION WITH OTHERS?

        We do not sell personal data.

        We may share your personal data with trusted third parties where necessary to provide our services, including:

        • Payment providers (to process payments and manage fraud/chargebacks)
        • Shipping and logistics providers (to deliver orders and manage returns)
        • Website hosting, infrastructure and security providers
        • Analytics and tag management providers (e.g., Google services)
        • Customer support and communications tools (e.g., e-mail delivery)
        • Professional advisers (legal, accounting, audit, insurance)
        • Authorities where required by law, regulation, or legal process

        Where we use processors, they are authorised to process your personal data only as necessary to provide services to us and in accordance with our instructions and applicable law.

        If we sell or transfer all or part of our business (e.g., merger, acquisition, asset sale), we may disclose personal data to prospective or actual buyers and their advisers, subject to appropriate safeguards.

        5. TRANSFERS OUTSIDE THE UK

          Some of our suppliers and technology providers may process personal data outside the UK (and outside the EEA). Where personal data is transferred internationally, we use appropriate safeguards such as:

          • the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses
          • adequacy regulations (where applicable)
          • additional technical and organisational measures where appropriate

          You may contact us for further information about the safeguards used.

          6. HOW LONG DO WE KEEP YOUR DATA?

            6.1 General

            We keep personal data only for as long as necessary for the purposes described in this privacy policy, including to meet legal, accounting, tax, and reporting requirements, and to establish, exercise or defend legal claims.

            6.2 Customers

            • Order and customer service records are retained as needed to process orders, manage returns/refunds, handle complaints, and maintain business records.
            • Accounting and tax records are retained for the periods required by applicable law.
            • Where marketing is sent based on legitimate interests, we retain contact data until you opt out or it is no longer needed.

            6.3 Website users

            • Log and security-related data may be retained for a limited period to monitor security, troubleshoot issues and prevent abuse.
            • Cookie-based identifiers are retained according to the cookie type and your choices (see Section 11).

            6.4 Newsletter recipients

            We retain your e-mail address until you unsubscribe or until it is no longer necessary for the purpose for which it was collected.

            6.5 Collaborator contact persons

            We retain business contact details for the duration of the commercial relationship and thereafter as required for business records, contract administration, and legal purposes.

            7. YOUR DATA SUBJECT RIGHTS

              You have rights under UK data protection law, including:

              7.1 Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data.

              7.2 Right to rectification. You can request correction of inaccurate or incomplete personal data.

              7.3 Right to erasure. You can request deletion of your personal data in certain circumstances.

              7.4 Right to restrict processing. You can request restriction of processing in certain circumstances.

              7.5 Right to data portability. You can receive certain personal data you provided to us in a structured, commonly used, machine-readable format, and have it transferred to another controller where technically feasible (this applies where processing is based on consent or contract and carried out by automated means).

              7.6 Right to object. You can object to processing based on legitimate interests, and you can object to direct marketing at any time.

              7.7 Right to withdraw consent. Where processing is based on consent, you can withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).

              7.8 Complaints. You can lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO).

              To exercise your rights, contact [email protected].

              8. HOW DO I UNSUBSCRIBE FROM MARKETING E-MAILS?

                You can unsubscribe via the link in any marketing e-mail or by contacting [email protected].

                9. IS IT MANDATORY TO PROVIDE PERSONAL DATA?

                  Certain personal data is required to provide products and services (for example, name and delivery address for shipping). If you do not provide mandatory information, we may be unable to fulfil your order or provide certain services.

                  10. CHILDREN’S PRIVACY

                    Our website and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take appropriate steps.

                    11. COOKIES AND SIMILAR TECHNIQUES

                      We use cookies and similar technologies to operate and improve our website and to support analytics and marketing measurement.

                      Where required, we provide a cookie consent mechanism allowing you to accept or reject categories of cookies.

                      Your browser settings may also allow you to delete or block cookies. Blocking some cookies may impact site functionality.

                      12. MODIFICATIONS

                        We may update this privacy policy from time to time. The latest version will be posted on this page.

                        Last date for modification: 05/05/2026

                        VISIOCO LTD
                        [email protected]
                        Flat 10, 13 Nevern Square, London, England, SW5 9NW
                        Company number: 15700988